Support by Message To The Moon

At Message To The Moon, we are happy to help you with your question, malfunction, or change. To make this go as smoothly as possible, we are happy to help you with where you can ask your question, where you can find an answer to your question, and what you can expect from us.

Answer to most common questions in our FAQ

Do you have a general question? Then you will find the answer in our frequently asked questions section. In this overview, we have bundled the most common questions and answers for you.

Be complete for a quick fix

The more information you provide us with, the faster we can answer your question. Therefore, always be clear about your question. Include reference and phone numbers and include examples where possible when you experience an outage.

Ask your question via mijnmessagetothemoon.nl

Of course, we are happy to talk to you by phone and you can send your question by email. Of course, you can also ask your question via our portal mijnmessagetothemoon.nl. In our portal, we help you even before you have asked a question with what information is needed to successfully handle your question. You will also find an overview of which questions have been answered and what is still open.

Service Level Agreement (SLA)

In the service level agreement, we agree with each other about what time you can expect an answer to your question from us and what the costs are. Do you prefer a quicker answer or a technician on location? Then you can opt for a higher service level agreement level. You can read more about the different service level agreements on this page.